Admin ConsoleAdminister

Credits

Credits are a prepaid dollar balance that spending draws down. Set one for the whole organization, give individual members their own allowance, and handle members' requests for more.

Credits compared with tier budgets

	Credits	Tier budgets
Set on	Users page and Credit Requests	Tiers
Shape	A balance that goes down as requests are billed	A cap per time window (minute, hour, 6 hours, day)
Refills	Only when an admin tops up, resets or sets a new limit	Automatically when the window resets
Error when used up	402 `credit_limit_exceeded`	402 `budget_exceeded`

Both apply at the same time: a request is refused as soon as any one of them runs out. Credits are optional; with no credit limit set, spending is limited only by tiers.

The two credit levels

Organization pool: one balance that every member's spending in the organization draws from.
Personal credit limit: one member's own allowance inside the organization. It's checked in addition to the pool, so the member stops when either runs out.

Both belong to one organization. A person's limit in one organization has no effect on their use of another. The last request before the balance runs out may go slightly over.

Set the organization's credit pool

Required role

Owner or Admin of the organization.

The Credits card on the Users page shows the pool: how much is remaining of the limit and the percentage used. It reads No credit limit configured — usage is unlimited. until you set one. The balance is live since the limit was last set or reset, so it differs from the date-range totals in usage analytics.

1
Select Edit
On the Credits card.

Fill in one or both fields

Field	Effect
Set limit	The pool's ceiling in dollars. Setting it for the first time fills the balance to the limit. Changing it later never raises the current balance; it only lowers the balance if it's above the new limit.
Top up	Adds this amount to both the balance and the limit. A negative amount corrects a mistake; nothing goes below zero.

3
Select Save
Both fields are applied together.

Reset to limit refills the balance to the current limit, for example at the start of a new billing period.

Set a member's personal limit

Required role

Owner, or Admin acting on members and on themselves.

1
Open the member's menu
On the Users page, select ⋮ on their row, then Set credit limit.
2
Enter the limit
In Set limit ($) — blank clears it. The dialog shows how much they've used of their current limit.
3
Select Save
The member's balance is set to the full new limit. Leaving the field blank removes the personal limit, so only the pool applies.

Reset to limit refills the member's balance without changing the limit. To set or clear the same limit for many people, see Set credit limits for many people.

A new personal limit replaces the balance

Unlike the organization pool, there's no top-up for a member. Saving a limit always resets their balance to that amount.

Credit requests

Ask for more credits (members)

1
Open My Usage
Go to My Usage with the organization selected.
2
Select Request Credits
Optionally add a Note (up to 500 characters) explaining why.
3
Select Send request
The organization's owner and admins are notified. The button changes to Request pending until they decide.

You can have one open request per organization. You get a notification and an email with the outcome; an approval tells you your new limit.

Review requests (admins)

Required role

Owner or Admin of the organization.

Open Credit Requests from the Administration group. Pending requests are grouped by day, newest first. Each shows the requester, what they've used of their current personal limit (or No personal limit yet), and their note.

Select Add credits, enter the New limit (pre-filled with their current limit) and select Grant. This sets their personal limit to that amount and refills their balance to it.
Select Decline to close the request without changing anything.

The organization pool isn't changed by either action.

Troubleshooting

Requests fail with 402 credit_limit_exceeded

The error's scope is org when the pool is empty and member when the person's own limit is. Top up or reset the pool, or raise or reset the member's limit.

"No credit limit is configured for this organization"

Reset to limit needs a limit. Set one with Edit first.

"That member is no longer in this organization"

The requester left the organization while their request was pending. The request can't be granted.